Latest update 9 May 2022
Please observe this page and all exterior and interior signage at our centre for the latest updates.
Visiting Assure Cosmetic Centre
Our priority is keeping our staff and you – our clients & patients – safe. Please read our current guidelines below before you come to our centre.
You should also follow any screening and check-in requirements outlined at the entry points of St John of God Hospital Subiaco.
From Friday 29 April 2022, please follow these guidelines:
- Strictly only clients and patients permitted to enter – All other visitors should remain outside our centre.
- For surgical consultations with our Specialist Plastic Surgeons within the Western Australian Plastic Surgery Centre – Click here to view their entry requirements.
- Wear a face mask at all times – this is for our protection and yours (clients will be permitted to remove their masks during certain non-surgical skin treatments).
- Sanitise your hands.
We ask for your cooperation with any requests made by our team, based off current state advice and guidelines. Please note these guidelines may change at any time.
All our staff are trained and dedicated to serve you and you will be treated with courtesy and respect at all times. In return, we ask that you and anyone that you bring with you to the centre treat our administrative and clinical staff with the same courtesy and respect.
We have a zero tolerance approach to any verbal, aggressive and violent abuse and behaviour towards our staff or other patients & clients. We respectfully advise you that any abusive, intimidating, aggressive or violent behaviour will not be tolerated. This includes refusing to cooperate with any requests made by our team.
If a patient or client – or anyone a patient or client brings with them to the centre – is abusive, intimidating, aggressive or violent towards our staff and/or other patients & clients, they will be asked to leave the centre immediately.
Who can’t come to the centre?
To ensure your own safety and that of others, we ask that you do NOT come to our centre:
- If you have tested positive with COVID-19 and are currently required to isolate.
- If you are currently required to isolate as a close contact and/or have had contact with someone who is unwell, has confirmed COVID-19 or is in isolation due to possible COVID-19.
- If you are unwell in any way, including with a sore throat, fever, shortness of breath, loss of smell or cough.
- If you are unvaccinated and have returned from overseas travel in the last seven (7) days prior to your appointment.
Can I bring others to my appointment?
As a general rule, no.
For surgical patients, we understand a support person may wish to attend during your initial appointment with our Specialist Plastic Surgeons – please contact us in advance to confirm this is possible.
For all other appointments, including post-operative visits, if you can be dropped off while your support person waits for you outside the centre, it would be appreciated.
For clients visiting for non-surgical skin treatments, please note no visitors will be permitted into our centre from Monday 31 January 2022 – this includes family or friends.
We encourage all West Australians, including our patients and clients, to be vaccinated. The team at Assure Cosmetic Centre is fully vaccinated.
For patients who cannot get vaccinated, or cannot wear a mask due to medical reasons, we will continue to provide right of entry and service. As WA has reached a very high COVID caseload environment, our centre reserves the right to deny right of entry and service to unvaccinated patients who represent a greater health risk to others, including the immunocompromised and those who cannot be vaccinated. In these instances we will seek to make Telehealth or other arrangements to assist unvaccinated patients requiring acute or urgent care.
Our surgeons are continuing face-to-face consultations however, if you are unvaccinated and if appropriate for your care, our surgeons encourage Telehealth consultations via video-conferencing (e.g. Coviu, Skype, Zoom, Facetime etc) or telephone for when video-conferencing is not available.
Please contact us to discuss whether a Telehealth consultation will be suitable for you.
If you are scheduled to receive a vaccination, we recommend patients have a minimum of 14 days before or after a procedure with us and a vaccination. This is due to the fact vaccination can cause mild side effects such as fever or lethargy. If this is identified before a procedure, it may have to be cancelled. And if after a procedure, it may make recovery more difficult.
And the same guidelines apply to having the seasonal flu vaccination.
For clients receiving dermal filler treatment, please allow a minimum of 14 days before or after this treatment and a vaccination.
Recent Overseas or Interstate Travel
We urge all patients to follow the Government’s guidelines, including self-isolation following the return from any recent overseas or interstate travel. Please visit the WA Department of Health website for more information or call the National Coronavirus helpline on 1800 020 080.
If you have surgery planned, it is strongly recommended you do not travel with a return date less than four (4) weeks prior to your surgery date.
When Can I Undergo Surgery?
For elective surgeries, the WA Public Hospital system (including Public Private Partnership hospitals such as St John of God Midland) and Private Hospital system have resumed all elective surgery as of Friday 6 May 2022.
If your surgery is cancelled due to restrictions, illness or self-isolation of you or your surgeon, or if the hospital cannot operate on you, we will offer you the opportunity to reschedule your surgery to a later date.
COVID-19 Testing Before Surgery
At the hospitals we operate in, patients may be required to have a COVID-19 test before their upcoming surgery. You will be advised if this is a requirement, either by our practice or by the hospital where your surgery is planned.
- Australian Government – Department of Health
- Government of Western Australia – Department of Health
- COVID-19 coronavirus: What you can and can’t do
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